Telephone Etiquette Course

Make sure your calls make your point and achieve your goals

$15.99

Description

The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be that special way that you show confidence in challenging situations. With our Telephone Etiquette Online Course, you will learn the dos and don’ts needed to handle any kind of telephone conversation. You will also learn how to train employees using the best training tips and techniques.

By improving how you communicate on the telephone and enhancing basic communication skills, you will be able to provide a high-quality customer experience. This often leads to better relationships with clients/customers, an increase in repeat business and positive word of mouth.

In this course, you will learn how to:

  • Recognize the different aspects of mobile language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Receive and send phone messages
  • Correct poor telephone etiquette

Course Content

LessonsStatus
1

Module One: Getting Started

2

Module Two: Aspects of Phone Etiquette

3

Module Three: Using Proper Phone Language

4

Module Four: Eliminate Phone Distractions

5

Module Five: Inbound Calls

6

Module Six: Outbound Calls

7

Module Seven: Handling Rude or Angry Callers

8

Module Eight: Handling Interoffice Calls

9

Module Nine: Handling Voicemail Messages

10

Module Ten: Methods of Training Employees

11

Module Eleven: Correcting Poor Telephone Etiquette

12

Module Twelve: Wrapping Up

Example Certificate

Cudoo Certificate Sample

$15.99

Course features:

10 hours

Full Lifetime Access

Available on Web

Certificate of completion

16 Enrolled