Learn Chinese Mandarin Online (Hospitality) – Level 1

Did you know, trust in China is predominantly built on personal relationships known as  “Guanxi”.

Instead of trusting online hotel reviews written by strangers, IHG Research indicated that 52% said they rely on word of mouth recommendations from family and friends. Unsatisfying service for one guest can lead to losing potential business. While 37.41% prefer traveling in groups of 2-5, large family trips are very common, with family bookings looking for up to 20 hotel rooms for up to 2 weeks.

54% of Chinese travelers in the survey stated that lack of Mandarin-speaking staff and information in Mandarin was the top-marked area for improvement.

Learn Chinese Mandarin and develop ‘Guanxi’, ensuring you are the first choice for Chinese hotel guests.

Example Certificate