Blog

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including showing real interest for what others are saying, listening to them, processing the information, and responding appropriately to it in order to clarify and elicit more information. Effective listening affects our ability to...

It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you should master to help bring your projects...

Writing is one of the basic communication tools of mankind, writing is everywhere: the ad you saw on your walk earlier; the web pages you have browsed today all have writing which someone has taken the time to write down and note; books, magazines and newspapers; the e-mail that you have received to ask when you are available for that meeting, your company policy document that you have skim read o...

For managers in today’s business world, it is essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your c...

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are their problem-solving skill...

No one questions that making friends is a good thing. In this course, discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market. This will help you learn: The benefits of developing a support net...

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. There are times when we all suffer from low self-esteem: we feel overwhelmed with stressors, we are having a hard time being heard at home or at work, we are going through a difficult experience. As a result, we become afraid of expres...

Making the best decision possible – the defensible one – is not an easy task. In this two day Business Ethics for the Office training course, trainers will help participants to understand what exactly an ethical dilemma is, the difference between ethics and morals, the value of being ethical, how to use tools to make better decisions, and how to deal with common ethical dilemmas. Ethical opera...

If you’ve ever had an awkward moment where: You aren’t sure which fork to use You don’t know which side plate is yours You’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make...