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Aprenda Lenguaje de Señas Americano, el 4to idioma más hablado en los Estados Unidos. El lenguaje de señas americano es usado principalmente por personas sordas dentro de los Estados Unidos. Es, además, el cuarto idioma más utilizado allí y se está volviendo cada vez más popular a medida que más personas sin limitaciones auditivas aprenden sobre el mundo de los sordos y optan por invo...

French is the international language of haute cuisine, fashion, arts and architecture. Speak French and access the great masters in literature as well as those famous films and songs that we all know so well; French is the language of Victor Hugo, Molière, Edith Piaf, Jean-Paul Sartre, Johnny Hallyday and Alain Delon. After English and German, French is the third most used language on the Inte...

Learn Dutch, the no-nonsense language you need for 'shop talk' with your customers from the Netherlands Remember, the Dutch come from the Netherlands. Many people incorrectly call it Holland, but only the central part of the Netherlands is called Holland. The Dutch society is egalitarian and modern. The people are modest, tolerant, independent, self-reliant, and entrepreneurial. The Dutch ar...

Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests To really be able to welcome your Japanese guests, you need to have a good understanding of Japanese-style service, “Omotenashi”. “Omotenashi” means "to welcome guests wholeheartedly." It comes from the verb "motenasu" which means "to make welcome" or "to entertain". Bringi...

Learn Swedish, and mirror the communication style of the softly and calmly spoken Swedes One of the key characteristics of Swedish culture is that Swedes are egalitarian in nature, humble and find boasting absolutely unacceptable. When welcoming Swedish customers, ensure that you reflect their communication style. When speaking, Swedes speak softly and calmly. You need to do the same, and focus...

Learn Retail and ensure you can follow 'Jante Law' with your Norwegian customers Norway has a strictly egalitarian culture, the cornerstone of which is 'Jante Law'. According to Jante Law, values of humility, respect, simplicity and equality are a priority. As such, Norwegian people are not vocal about their own achievements (wealth, intelligence, material goods) and are generally unimpressed b...

Learn Russian, and make sure you are up to speed with Russian “Formalnost” (Formality) Russia is expected to be the largest consumer market in Europe by 2025, and Russians are travelling and spending a significant amount of money overseas. Russian consumers are well educated, demanding and skeptical in relation to the information provided, so make sure you focus on facts when talking abo...

Learn Hindi and be able to welcome your customers from India with the small talk they love Learn Hindi and be able to welcome your customers and clients from India in their native language. Relationships in India are based on the personal touch and trust so make sure your small talk is up to scratch when they walk through the door of your store. For greetings, Indians use the namaste. This ...

Learn Retail English, and welcome customers from 65 countries and territories that have English as their first language. Learning English is the perfect way to welcome a whole host of customers from all over the world from English speaking countries, such as the U.K., the U.S., Ireland, Canada, Australia and New Zealand to name just a few! The thing to bear in mind is that although they all ...

Learn Chinese Mandarin and develop "Guanxi', ensuring you are first choice for Chinese retail customers Trust in China is predominantly built on personal relationships – “Guanxi”. A quintessential trait of Chinese consumers is that they are value seekers. They will search hard for the best deals, to make sure they get good value for their money. That means they will spend a lot of ti...