Blog

Media and public relations is the most successful method of communicating your value to those around you and effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the mor...

An event is a planned social occasion; it can be a small intimate family gathering or a huge gala. You can have an event for charity, or for your baby’s first steps. Regardless of the type, the most important part of an event is planning and organizing. Successful event planning starts with possessing good communication skills, being highly organized, and having the ability to follow up with all...

A contact center can provide customer support, information technology support, and much more, it does not only relate to sales calls and telemarketing as many people might think. Good customer service can really make the difference between an organization and the key to having a great customer experience using a contact center is in the training. Providing outstanding customer service, increasing ...

Deciding to attend a trade show is a large investment for any company. Preparation is essential: go to a trade show prepared or don't go at all. Every person in your booth is an ambassador to your company; they need to be prepped, and know what your key messages are and who has what role on the day Trade show attendees usually plan a list of whom they're going to visit before ever entering the con...

Networking – effective business networking is the linking together of individuals who, through trust and relationship building, become walking, talking advertisements for one another. Keep in mind that networking is about being genuine and authentic, building trust and relationships, and seeing how you can help others. With the Networking Outside the Company course, develop a core set of netw...

Customer service roles are key positions in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end th...

Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens. Get ready to learn how to remove barriers that block or limit your creativity. Improve your imagination, divergent thinking, and mental flexibility. Discover mi...

Webinars are a fantastic, inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more. Creating a Great Webinar is a...

E-mail marketing is here to stay, and knowing how to do it well is essential for marketers as well as small business owners, coaches, and consultants. In this two-day workshop you’ll learn the essentials of planning, creating, and delivering exceptional e-mail marketing campaigns that support your overall marketing strategy. After this course, you will be able to reach more clients and potent...

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Specific learning objectives include: Demonstrate a customer service approach Understand ho...