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ITIL® v3 Service Operations focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation. [student]This course is delivered by one of our partners and may require a separate login. Please check your email for informat...

This ITIL® v3 Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This ITU course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, ...

To become a Six Sigma Green Belt, you must learn that a process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, “if the process is right, the results will take care of themselves.” By Six Sigma standards, a “right process” is one that creates and delivers precisely what the cus...

Six Sigma is a data-driven improvement philosophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and ...

A Scrum Master helps project teams properly use Scrum, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as "servant leaders," helping the rest of the Scrum team work together and learn the Scrum framework. ...

This course is in preparation for the Sage 50 certification exam. This Sage 50 course is the perfect course for those trying to expand their knowledge in accounting, or those looking for an entrance point to attain a position in the field. Sage 50 certification is a staple in the accounting industry and one of the most desirable accounting certifications. Sage 50 has earned their reputation in the...

What will you learn? The concepts that are covered in the PMP® examination and provide a knowledge base for examination preparation. Who is this course for? Experienced Project Managers that meet PMI® hands-on project experience and educational requirements for taking the examination. The course covers PMP examination application requirements, application procedures, and the types of questio...

This course is in preparation for the PMI Risk Management Professional (PMI-RMP) exam. PMI’s Risk Management Professional (PMI-RMP) credential is a solution to project management’s increasing growth, complexity, and diversity. Globally recognized and demanded, the PMI-RMP fills the need for a specialist role in project risk management. This certification recognizes the profession...

Getting a project manager certification as a Certified Associate in Project Management (CAPM®) is an asset that will distinguish you in the job market and enhance your credibility and effectiveness working on — or with — project teams. Organizations with standardized practices attain better results, as shown in our 2015 Pulse of the Profession® report. Because the ...

"Extreme Programming (XP) is an agile software development framework that facilitates the production of higher quality software, and a higher quality of life for the development team. Extreme Programming is successful because it stresses customer satisfaction, as opposed to delivering everything the customer could possibly want on some date far in the future. The emphasis is on delivering the sof...