Information Technology Infrastructure Library (ITIL®) – Foundation

This ITIL® v3 Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This ITU course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally.

This course covers the 5 main concepts within ITIL:

• Service Strategy
• Design
• Transition
• Operation and Continual Service Improvement